Laura Miller
Director Customer Care Customer Strategy & Experience @Bloomingdale's
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WORK HISTORY
Director Customer Care Customer Strategy & Experience @Bloomingdale's
Chicago, IL, US
Turning voice of customer insights into actions to shape and design seamless omnichannel journeys; reimagining strategies to improve customer care and call center experiences; advocating for and prioritizing a differentiated, customer-centric environment
EDUCATION
University of Memphis
B.A., English, Creative Writing
SKILLS
ABOUT LAURA MILLER
Retail expert with over 15 years of related experience, specializing in customer strategy, insights, and program development-Strong leadership skills with a successful history of building and leading high-performing teams to deliver exceptional results-Data-driven decision-maker adept at transforming customer analytics and insights into actionable strategies, using storytelling skills to communicate effectively with stakeholders-Collaborative team player experienced in fostering relationships with stakeholders and external agencies to shape the customer experience and journey
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