Laura Retter
Director, Communications and Experience @Ohio Valley Gas Corporation
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WORK HISTORY
Director, Communications and Experience @Ohio Valley Gas Corporation
Winchester, IN, US
Lead strategic initiatives that strengthen organizational clarity, customer trust, and team member support across a multi-state natural gas distribution company serving rural and suburban communities.• Oversee enterprise communications strategy, including customer communications, executive messaging, and organizational communication supporting operational and strategic initiatives.• Lead the customer lifecycle and experience strategy, working cross-functionally with finance and operations to improve customer onboarding, billing communication, service transparency, and overall customer trust.• Guide regulatory communications, ensuring clear and effective messaging around regulatory filings, public communication, and stakeholder engagement in a highly regulated utility environment.• Support the team member lifecycle, partnering with leadership to strengthen recruiting, onboarding, cultural engagement, development, and accountability systems that align with organizational values and strategic priorities.• Drive cross-functional strategic initiatives and leadership alignment through EOS (Entrepreneurial Operating System), helping leadership teams establish clarity, accountability, and disciplined execution.• Advise executive leadership and board stakeholders on communications, customer experience, and organizational strategy affecting long-term growth and customer relationships.
EDUCATION
Northeastern University
Master of Arts - MA
Principia College
Bachelor of Arts (B.A.), Political Science and Communications
SKILLS
ABOUT LAURA RETTER
I’m a communications and strategy leader in the natural gas utility industry, focused on building customer trust, organizational alignment, and disciplined growth in regulated environments. As Director of Communications & Strategic Initiatives at Ohio Valley Gas, I work at the intersection of leadership strategy, customer experience, and regulatory communications. My work spans executive messaging, customer lifecycle strategy, organizational development, and enterprise initiatives that strengthen both operational clarity and public trust. Areas where I frequently provide insight include: • Customer communications in regulated utilities • Customer trust and satisfaction drivers in energy markets • Natural gas adoption and customer acquisition strategies • Communication strategies during regulatory or operational change • Leadership alignment and EOS (Entrepreneurial Operating System) implementation • Strategic messaging for infrastructure and service organizations I’m particularly passionate about helping organizations translate complex operational realities into clear communication that empowers both customers and teams.
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