Laura Protzman

About Laura Protzman

I work with people to solve problems, stay focused, and clarify tasks. Also, I love to…

Experience

1. Senior Technical Program Manager

   Microsoft

   Aug 2023 — Present

   Served as an advisor to an award-winning Hackathon team: Precision Gen - Empowering Breast Cancer Diagnosis and Personalized Treatment Through Genomics and AI.* Helped the PrecisionGen team to clarify their problem statement through powerful questions and analytical thinking. Supported the delivery of a Dragon Medical One (DMO) release.* Tracked triaged defects and made sure that teams could deliver fixes.* Facilitated team engagement with stakeholders (i.e, architects, Partner Synergy, Customer Engagement, Technical Support, and Product Management) to receive timely feedback on questions.* Coordinated release logistics with the Release Train Engineer and Solution Engineer to make sure that release documentation was complete and that Technical Support was informed about the content of the release. Lead the cross-team collaboration efforts required to deliver features.* Monitor dependencies among teams, Agile Release Trains (ARTs), and Product Management.* Make sure that teams receive timely responses and support.* Escalate blocking issues.* Encourage teams to follow a customer-centric and data-driven approach to feature definition by challenging assumptions and requesting clear hypotheses that can be validated or invalidated based on usage data and customer interviews.* Host ceremonies for teams to present their progress and to collect feedback from stakeholders. Promote meeting structure and engagement.* Define structures for discussions.* Enforce time boxes.* Hold team members accountable for preserving psychological safety.* Solicit input from all team members to temper \"loud voices\" monopolizing conversations.* Facilitate discussions so that they remain on track

Education

• University of Pittsburgh

  Bachelor of Arts, English Writing

Skills

• Requirements Analysis
• Interviews
• Project Management
• Information Technology
• Editing
• Content Strategy
• Security Clearance
• Content Management
• Publications
• Technical Writing
• Technical Communication
• Proofreading
• Technical Editing
• Creative Writing
• Newsletters
• Editorial
• Proposal Writing
• Public Relations
• SEO
• Press Releases
• Web Content
• Web Content Management
• Testing
• Translation Management
• SEO Copywriting
• Program Management
• Training
• Translation
• Management
• Software Documentation
• Copy Editing
• Nonprofits
• Content Development
• Human Resources
• Process Improvement
• Marketing Communications
• Web Applications
• Visio
• Instructional Design
• Sharepoint