Laura Pottie
Renewal Specialist @Intelerad
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WORK HISTORY
Renewal Specialist @Intelerad
Halifax, NS, CA
Analyze client/renewal information to develop strategic renewal proposals• Proactively manage the renewal process to ensure renewals are closed in a timely fashion• Communicate with existing clients via e-mail and telephone to negotiate business contracts• Work with sales and other internal teams to develop strategic renewal plans and ensure KPIs are being met• Maintain accurate client records, keeping track of any contract updates and renewals• Prepare the renewal letters, quotations, and other client notifications• Evaluate usage and complete the true-up requirements
EDUCATION
Capilano University
Tourism Management Diploma, Tourism and Outdoor Recreation Management
Canadian Tourism College
Adventure Tourism Diploma Certificate, Adventure Tourism
SKILLS
ABOUT LAURA POTTIE
A former West Coast resident now back in Halifax, I’m a motivated self-starter who values genuine, collaborative client relationships over transactional interactions. As a Renewal Specialist, I’ve supported customers across 75+ countries, protecting critical data through proactive renewal management and strong customer and vendor partnerships.At Intelerad, I worked closely with healthcare clients to strengthen platform adoption, ensure uninterrupted access to medical imaging solutions, and ultimately support better patient-care outcomes.I combine strategic planning, clear communication, and proactive engagement to help clients and channel partners achieve their goals while identifying opportunities for growth and retention. With a commitment to continuous improvement and client advocacy, I enhance sales processes and build long-term trust and loyalty.Outside of work, I’m usually trying to master my tennis serve, improve my golf swing, or explore the Atlantic provinces.
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