Laura Newby

WORK HISTORY

EDUCATION

SKILLS

ABOUT LAURA NEWBY

With over 20 years of experience in Customer Success, I’ve had the privilege of partnering with diverse clients across the SaaS industry to drive meaningful business outcomes. My passion lies in building strong, long-lasting relationships with customers, helping them unlock the full potential of the solutions we provide. Throughout my career, I’ve been focused on creating a customer-centric culture, ensuring that teams are aligned to deliver exceptional value at every stage of the customer journey.As a Customer Success Leader, I’ve led and developed high-performing teams that prioritise proactive engagement, measurable results, and continuous improvement. I am experienced in scaling CS functions for growing SaaS organisations, implementing strategies that enhance customer satisfaction, reduce churn, and drive expansion.I thrive in dynamic, fast-paced environments where collaboration, adaptability, and data-driven decision-making are key to success. Whether working with SMBs or enterprise-level clients, my goal has always been to ensure that the customer feels supported, understood, and empowered to achieve their objectives.Looking forward, I’m excited to continue evolving in the ever-changing SaaS landscape, where customer success is critical to growth, retention, and innovation.