Laura Napolitano

Program Support Manager @Middlebury College

Middlebury, VT, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Feb 2019 — Present

Program Support Manager @Middlebury College

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Middlebury, VT, US

Ensure accurate tracking of event attendance and constituent records updates in The Raiser’s Edge databaseProvide excellent and timely customer service to alumni, parents, students, faculty, and staff as the front line point of contact for the alumni officeDevelop and implement processes to run the office efficiently and effectivelyServe as central point person for budget managementManage event scheduling logistics via 25Live for major campus events including Reunion, Homecoming, Volunteer Weekend, and Athletics Hall of FameHire, train, and supervise part-time administrative office staffPartner with senior staff on event strategies, preparation, staffing and cleanupProvide all administrative support for the Alumni Association Board of Directors including coordinating meeting logistics, coordinating with Associate VP on annual timeline of activities and deadlines

EDUCATION

2004 — 2007

Bucks County Community College

Associate of Arts, Communications

2007 — 2010

Temple University

Bachelor of Arts, Communications

SKILLS

ProofreadingWindows 7PowerpointCustomer SatisfactionXpCreative WritingMicrosoft ExcelMicrosoft WordSocial MediaFundraisingRecruitingSocial NetworkingMarket ResearchCustomer ServiceDatabasesManagementMicrosoft OfficeEvent ManagementInterviewsData CollectionMarketing ResearchQualitative ResearchFocus GroupsTrainingCrmSocial Media MarketingResearchNonprofitsTime ManagementOnline ResearchQuantitative ResearchMarketing CommunicationsSurvey DesignPrimary ResearchData AnalysisQuestionnairesQuestionnaire DesignFacebookEvent PlanningCustomer Insight

ABOUT LAURA NAPOLITANO

As a Program Support Manager at Middlebury College, I have over 14 years of experience in market research, fundraising, alumni relations, program and event management. I am a versatile and resourceful professional who thrives on creating and implementing solutions that enhance the customer service and mission of the organization.I am a Dare to Lead™ Trained and Dale Carnegie certified professional, with strong skills in leadership, communication, and collaboration. I am passionate about supporting and empowering the alumni community and volunteers, streamlining and improving the processes and systems, managing the budget and logistics for major alumni events.

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Laura Napolitano — Program Support Manager at Middlebury College in Middlebury, VT, US | Unifers