Laura M. Townsend

Role: MSX International
Location: East Lansing, MI, US
LinkedIn followers: 500 followers

OtherView LinkedIn profile

About Laura M. Townsend

Data Driven and Experienced Leader who utilizes analytic trends to: increase sales and…

Experience

MSX International
Present

Skills

Project Management
Sales Support Tools
Blended Learning
Continuous Improvement
Process Improvement Experience
Manufacturing Processes
Analysis
Needs Analysis
Dealer Relationships
Lean Fundamentals
Coaching
Plant Operations
Change Management
Skill Assessment
Culture Change
Six Sigma
Team Building
Training Delivery
Reputation Management
Strategic Planning
Microsoft Office
Process Improvement
Non-Profits
Public Speaking
Pmp
Instructor-Led Training
Social Media Marketing
Powerpoint
Online Reputation Management
Program Facilitation
Training Facilitation
Cross-Functional Team Leadership
Microsoft Word
Team Leadership
Performance Improvement
Workshop Facilitation
Instructional Design
Performance Management
Customer Retention
Customer Service

Contact information

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Work email
•••••@msxi.com
Personal email
•••••@•••••.com
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Current company

MSX International

Business Consulting and Services · 4.5K employees · Detroit, Michigan, United States

For over 30 years, we have proudly partnered with top automotive OEMs and mobility companies worldwide, offering unwavering support in their pursuit of transforming their retail strategies and managing operations across key areas such as : Dealer Performance Improvement, Repair Optimization and Consumer Engagement. With an unwavering commitment to excellence, we empower our clients to unlock their full potential through the combination of people, processes and technology. Equipped with innovative tools, extensive industry knowledge and passion for revolutionizing retails operations, we strive to inspire and drive our clients towards success. As the mobility industry undergoes a transformative journey, we stand as the catalyst for its success. Join us on this extraordinary path, where together, we will shape the future of mobility. MSX focus areas include: Consumer Engagement Warranty and Repair Efficieny Diagnostic and Repair Engancement Parts, Accessories and Service Performance Techninal Information Sales Performance and Distribution Actionable Insights Learning

msxi.com

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