Laura Moll
Business Operations Leader | Field Team Management | Process Optimization | KPI/OKR Execution | Cross-Functional Strategy | Customer Experience
- Role
- Operations and Sales Manager at C2 Educational Centers
- Location
- Princeton, TX, US
- LinkedIn followers
- 500 followers
About Laura Moll
I’m a versatile leader with over 15 years of experience spanning Customer Success, Business Operations, and Learning & Development. My passion lies in solving complex problems, building strong client relationships, optimizing workflows, and empowering individuals and teams to achieve measurable success. I’ve led high-impact initiatives across education, technology, and service industries—mastering client onboarding, customer retention, case management, team training, program development, and operational scaling. I thrive in fast-paced environments where I can contribute cross-functionally to deliver both customer and organizational outcomes. I’m currently seeking an opportunity where I can blend my expertise to drive growth, client satisfaction, and employee engagement. Whether it\'s strengthening customer journeys, building operational efficiencies, or developing learning programs that upskill teams, I’m motivated by opportunities to create lasting impact.
Experience
Operations and Sales Manager
Aug 2023 — Present · McKinney, TX, US
Lead and mentor a high-performing team responsible for handling complex customer issues, complaints, and escalations.Oversee cross functional teams, ensuring efficient case management workflows, escalation paths, and service efficiency.Design and implement customer advocacy and retention strategies that improve retention, drive customer satisfaction, and optimize operational processes.Develop and deliver employee onboarding programs, ongoing training sessions, and performance coaching to enhance team knowledge, skills, and retention.Utilize data analytics to identify root causes of customer pain points and develop actionable process improvements.Collaborate cross-functionally with Quality Assurance, Training, and Product teams to enhance case resolution accuracy and regulatory compliance.Serve as an escalation point for customer concerns, ensuring timely resolution and fair outcomes.Establish KPIs and OKRs, continuously monitoring team performance to ensure alignment with company objectives.Create and maintain training materials, SOPs, job aids, and knowledge base articles to support team development and learning continuity.
Education
Ashford University
Bachelor of Arts (B.A.), PSYCHOLOGY
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