Laura Martins Lima
Associate Product Director @Quartile
Signup · Get unlimited contacts
WORK HISTORY
Associate Product Director @Quartile
EDUCATION
Federal University of Rio Grande do Sul
Ensino Superior , Administração de Empresas
ICN Business School
Bachelor's degree, Business
Pontifícia Universidade Católica do Rio Grande do Sul
Master of Business Administration - MBA, Transformação Digital
SKILLS
ABOUT LAURA MARTINS LIMA
Experience in Product Management and UX/CX in large companies in the Retail, Health, Real Estate, and Banking fields. Specialist in managing strategies to promote high-quality service for internal and external customers. Direct interface with Design, Technology, Business and Operations, analyzing data to improve journeys and correct critical points in processes and digital products. Responsible for monitoring the implementation of the product roadmap, ensuring the quality delivered to the end customer. Knowledge of agile methodologies, performance indicator monitoring, and decision-making support. Highly qualified professional in teamwork, focused on results and continuous improvement of processes.Keywords: Digital transformation, customer experience, customer success, customer journey, design, technology, design, UX, CX, journey creation, user journey, customer journey, roadmap, product development, digital products, agile methodologies, Kanban, Scrum, management reports, indicators, KPIs, process analysis, continuous improvement, process improvement.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.