Laura Page
Vice President @Extraco Banks
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WORK HISTORY
Vice President @Extraco Banks
In my current role, I oversee multi-site operations for this Texas-based insurance agency, and lead a team of direct reports and call center personnel in delivering exemplary customer service. Key Contributions: Introduced operational efficiencies that increased revenue by 40% YoY, and drove 30% growth in profitability through strategic initiatives in sales optimization and process improvements. Managed successful implementation of new customer portal with AI-driven chat features that improved client engagement by 15% and reduced customer service response times by 30%. Established forecasting models that enhanced employee development programs, which resulted in 10% boost in team productivity and 80% reduction in turnover. Set and tracked KPI metrics, which contributed to 120% improvement in quarterly sales targets. Served as primary business stakeholder for CRM system overhaul, increased sales pipeline visibility by 70%, and improved lead conversion rates by 35%. Acted as official spokesperson for customer-facing video content & marketing materials, and helped to drive 20% increase in brand awareness and inbound inquiries. Reduced operational costs 76% by introducing and scaling organization\'s first fully remote agent roles.
EDUCATION
International School of Ministry
Associate's degree, Bible/Biblical Studies
Northwestern State University
Elementary Education
SKILLS
ABOUT LAURA PAGE
I am an accomplished Executive Leader with a solid portfolio of success driving sales…
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