Laura Page
Sales & Operations Executive: Strategic Planning | Stakeholder & Vendor Engagement | Business Development & Expansion | Customer Experience Optimization | Continuous Process Improvement
- Role
- Vice President at Extraco Banks
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Laura Page
I am an accomplished Executive Leader with a solid portfolio of success driving sales…
Experience
Vice President
Oct 2019 — Present
In my current role, I oversee multi-site operations for this Texas-based insurance agency, and lead a team of direct reports and call center personnel in delivering exemplary customer service. Key Contributions: Introduced operational efficiencies that increased revenue by 40% YoY, and drove 30% growth in profitability through strategic initiatives in sales optimization and process improvements. Managed successful implementation of new customer portal with AI-driven chat features that improved client engagement by 15% and reduced customer service response times by 30%. Established forecasting models that enhanced employee development programs, which resulted in 10% boost in team productivity and 80% reduction in turnover. Set and tracked KPI metrics, which contributed to 120% improvement in quarterly sales targets. Served as primary business stakeholder for CRM system overhaul, increased sales pipeline visibility by 70%, and improved lead conversion rates by 35%. Acted as official spokesperson for customer-facing video content & marketing materials, and helped to drive 20% increase in brand awareness and inbound inquiries. Reduced operational costs 76% by introducing and scaling organization\'s first fully remote agent roles.
Education
International School of Ministry
Associate's degree, Bible/Biblical Studies
2007 — 2009
Northwestern State University
Elementary Education
2003 — 2005
Skills
- Event Management
- Strategy
- Non-Profit Administration
- Legal Liability
- Marketing
- Strategic Planning
- Microsoft Office
- Sales
- Email Marketing
- Account Management
- Claim
- Commercial Insurance
- Fundraising
- Marketing Strategy
- Liability
- Event Planning
- Small Business
- Leadership Development
- Brokers
- Casualty
- Customer Retention
- Customer Service
- Advertising
- Workers Compensation
- Property & Casualty Insurance
- Program Development
- Management
- Team Building
- Risk Management
- General Insurance
- Training
- Volunteer Management
- New Business Development
- Budgets
- Life Insurance
- Community Outreach
- Social Networking
- Social Media
- Social Media Marketing
- Underwriting
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.