Laura H. Monroe

About Laura H. Monroe

Accomplished Operational Leader: Transforming Industries with Proven Excellence I excel at forging enduring relationships and cultivating trust within dynamic environments. As a seasoned operational professional, I\'ve consistently propelled teams to heightened productivity and superior quality outcomes. My leadership is anchored in integrity and transparency, fostering an environment where growth and innovation thrive. My expertise lies in effecting continuous operational enhancement by establishing rigorous standards, streamlining operational processes, devising procedures, and spearheading programs that amplify departmental efficiency. I orchestrate seamless collaboration between diverse business units, ensuring the seamless delivery of services, enhancing both customer and colleague experiences. Throughout my career, I\'ve consistently delivered high return on investment across all projects and implementations, fueling organizational success. My robust technical acumen empowers me to identify and execute solutions that drive performance and catalyze growth for companies. Key Executive Proficiencies: Orchestrating Systems and Process Improvement Initiatives Overseeing Budgeting and Financial Performance with Precision Navigating Cross-Functional Collaborative Leadership Applying Predictive Index Modeling/Business Case/ProForma Strategies Crafting Comprehensive Training Curricula and Personal Development Initiatives Vigilantly Monitoring and Controlling Regulatory Compliance Mastering Operational Effectiveness Strategies and Execution Skillful Contract Negotiations and Client Management Adept Vendor Partner Management and Contract Pricing/Modeling Proficient in P&L Management and Forecasting Expertise in Microsoft Suite Tools Committed to Inclusive Leadership that Fosters Relationships Specialties: True Lean Executive University of Kentucky/Toyota Certification (Issued Apr 2013) NARA Certificate of Federal Records Management Training (Issued June 2011) ISO 9001:2008 Certified Internal Auditor (Issued January 2008) PAHM - Certified (Issued May 2010) Other Achievements: Contributed as a Parent Admissions Committee Member at The Baylor School (20••••14). Actively served as a board member for ARMA (Chattanooga Chapter) from 2011 to 2015, with prior membership from 2009 to 2015. Member of the Metro Atlanta Chamber from 2013 to 2015.

Experience

1. Vice President Chart Operations

   Pophealthcare

   Jan 2020 — Present · Franklin, TN

   As a dynamic and visionary leader, I have consistently overseen large teams and delivered exceptional results, focusing on quality, compliance, and client satisfaction- My leadership philosophy centers around empowerment, courage, and fostering a community culture that expects and rewards teamwork and high performance- Notably, I led initiatives that drastically improved operational efficiency, reducing Emcara and IHA work processing time from over a month to just 4 days, resulting in a remarkable 75% reduction in processing time- My expertise in vendor contract negotiation and pricing strategy achieved a significant 15% cost reduction while maintaining service quality- I played a pivotal role in expanding client contracts and partnerships, contributing significantly to revenue growth for the organizations I\'ve been part of- My commitment to quality assurance led to the successful implementation of protocols that achieved an impressive 95% accuracy rate in medical coding practices, ensuring compliance and minimizing errors- I introduced streamlined workflows and protocols, optimizing operational efficiency by 30% and effectively managing resource allocation- My leadership extends to overseeing a team that serves Medicare Advantage and Commercial plans across 16 states, including the provision of on-site chart procurement services to ensure consistently high procurement rates for our plans.

Education

• The University of Tennessee at Chattanooga

  Bachelor of Science - BS, Industrial and Organizational Psychology