Laura McDonough
SVP, Business Operations at Lighthouse
- Role
- Senior Vice President, Business Operations at Lighthouse
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Laura McDonough
Diplomatic, hands-on operations and customer executive with extensive history transforming teams, business processes and systems to deliver innovative solutions that drive efficiency and an outstanding customer experience.Core Competencies:Acquisition integration/M&A, Business Operations, Business Intelligence, Customer Success/TAM, Professional Services, Data Analytics, CRM, Lead to Cash, MDM, Subscription Billing, NetSuite, SOC 2, Salesforce, CPQ, ZenDesk, Finance Ops, Customer Success, BI, mentoring, people management
Experience
Senior Vice President, Business Operations
Jun 2024 — Present · Austin, TX, US
Scale Operations & Improve Margins across operational teams and our Commercial Strategy Services team. M&A Integration Leader: Drive all cross-functional M&A activities including due diligence and integration planning, ensuring seamless business continuity across all Lighthouse functional teams.Business Technology Integration: Within the first 12 months, completed lead-to-cash integrations for 3 legacy acquisitions (2021–2024) and delivered an additional acquisition integration within 6 months of close.Data & Analytics: Oversee company-wide analytics across Sales, Marketing, Finance, Customer Operations, and People — leading company-level MBRs and monthly & quarterly board reporting.Employee Experience: Established global office and benefits framework delivering a consistent workplace experience for team members worldwide.
Education
University of California, Berkeley
Project Management
Penn State University
B.S., Chemical Engineering
Skills
- Siebel
- Cross-Functional Team Leadership
- Customer Relations
- Customer Satisfaction
- Saas
- Enterprise Software
- Business Intelligence
- Sales Enablement
- Pmp
- Analytics
- Agile Methodologies
- Scrum
- Program Management
- Software Project Management
- Fusion Crm
- Cloud Computing
- Customer Service
- Solution Architecture
- Erp
- Business Analysis
- Integration
- Product Management
- Project Management
- Crm
- Enterprise Architecture
- Requirements Analysis
- Databases
- Oracle
- Professional Services
- Data Modeling
- IT Strategy
- Oracle E-Business Suite
- Sdlc
- Management
- Consulting
- Agile Project Management
- Soa
- Business Process
- Strategy
- Pre-Sales
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