Laura L.

About Laura L.

Executive HR Technology and Operations leader with a strong record of driving enterprise-scale HR transformation through global system design, implementation, and operational excellence. Trusted advisor in aligning HR technology and process strategy with business objectives, delivering over $4M in cost savings while improving efficiency, scalability, and the employee experience.Brings deep expertise across both functional and technical HR domains, enabling informed decision-making and accelerated delivery of complex initiatives on time and within budget. Instrumental in shaping and executing a best-in-class, end-to-end employee experience strategy across the full employee lifecycle.Recognized for building and leading high-performing global teams, establishing clear accountability, and consistently delivering results through strategic insight, decisive leadership, clear communication, and unwavering integrity.Specialties:• Global HR System Implementations (SAP, ADP, SuccessFactors, WalkMe, OpenText, EightfoldAI)• Contract Negotiations• HR Technology Road Map • Cost Saving Strategies• HR Communications• Employee Relations• Innovative Problem Solving• Global Team Leadership & Coaching • HR Business Process Improvement• HR System Design • Project Management• Vendor Management• Lean Principles - Six Sigma & QFD Greenbelt • HRIS • User Experience• HR Functional Budget Management

Experience

1. Sr Director, HR Service Delivery

   The Hershey Company

   May 2023 — Present · Hershey, PA, US

   Lead large team (7 direct reports and 84 indirect reports) including senior leadership who oversee the HR Process Delivery & Optimization team, HR Technology & Platform team, HR User Experience & Communications Team and HR Enterprise PMO Team.• Led critical merger of Operations, HR Services, and GBS teams, delivering savings of $400K by consolidating the structure resulting in a new team of ~90 employees, including new leadership team. Developed HR procedures for new team including SLAs, talent acquisition, and employee relations. • Implemented new 18-person talent acquisition team within HR Service Delivery, responsible for sourcing and operations of recruiting and RPO efforts. • Accountable for an $12M budget within a new HR Service Delivery Wiring and Operating Model inclusive of financial plan, resourcing deep dive and risk analysis, and stabilization of critical processes.• Manage the HR financial plan ($42M) in partnership with CHRO to ensure alignment with the company strategic plan.• Oversee the global collaboration, research, selection, maintenance, integration, and execution of HR technology and associated processes including compensation, talent management, performance management, succession planning, talent planning, career development, and engagement surveys. • Partnered with talent acquisition COE to implement new TA HRIS system, Eightfold, that automates recruiting processes including scheduling and notifications as well as AI skill assessment and profile matching. This has enabled real time visibility into candidate profiles while improving time to fill of critical positions.• Presenter at HR Town Halls, Global Business Services Town Halls and Conferences.

Education

• Seton Hill University

  BS, Business

  2001 — 2004

Skills

• Personnel Management
• Sap Erp
• Strategic Planning
• Human Resources Information Systems (Hris)
• Vendor Management
• Continuous Improvement
• Business Process Improvement
• Integration
• Project Portfolio Management
• Process Improvement
• Successfactors
• Hris
• Program Management
• Training
• Testing
• Business Process
• Sap HR
• Sap Products
• Software Documentation
• Data Analysis
• Six Sigma
• Strategy
• Leadership
• Human Resources
• Sap
• Analysis
• Change Management
• Project Planning
• Project Management
• Management