Laura L.

Design Research at Salesforce

Role
Design Research Manager - Innovation Consulting at Salesforce
Location
San Francisco, CA, US
LinkedIn followers
500 followers
Research & DevelopmentView LinkedIn profile

Experience

  1. Design Research Manager - Innovation Consulting

    Salesforce

    Feb 2024 — Present

    Lead human-centered research on customer engagements while partnering with designers, strategists, and technical team members.Design and conduct qualitative research studies to unlock unmet needs from our customer\'s stakeholders, employees, and end users. Analyze and synthesize data into compelling frameworks and stories that drive design, from empathy-fueled ideation sessions to need-centric experience visions supported by Salesforce capabilities and tied to business needs.Socialize research findings with external and internal audiences through storytelling and facilitation in workshops, presentations, and videos.

Education

  • University of California, Santa Cruz

    Bachelor of Arts (B.A.), Film and Digital Media (Film Production Concentration)

    2010 — 2012

  • University of California, Berkeley

    Professional Program in User Experience Design

    2018 — 2020

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Laura L. — Design Research Manager - Innovation Consulting at Salesforce in San Francisco, CA, US | Unifers