Laura K.

About Laura K.

I am a business operations, program, project, and resource leader with over 20 years of experience helping companies grow through better planning, streamlined delivery, and collaborative execution. My strength is connecting strategy to action while building trust across executive, delivery, and technical teams.Most recently, I led resource strategy for a digital consultancy serving the legal industry. I introduced an integrated capacity planning model with AI-ready tooling and partnered with C-level leaders to scale a multi-million dollar portfolio. This improved delivery predictability, increased visibility into utilization, and gave leadership clearer insight into future needs.Earlier in my career, I led small to enterprise Salesforce and eCommerce programs, built and mentored cross-functional teams, and helped startups and global brands modernize operations and team structures. I bring calm, structure, and momentum to every engagement, focusing on people-first leadership through change.I am interested in leadership for program delivery, resource management, operations, and digital transformation. I am especially drawn to organizations that value clear leadership, collaborative culture, and meaningful impact.If you are looking for someone who brings insight, integrity, and results to every project, I would welcome the opportunity to connect.Key Highlights:• Implemented an integrated PSA system designed for AI capacity planning• Achieved 4.8 CSAT (2022–2024) while supporting high-stakes client portfolios• Influenced $1.6M in closed-won sales and supported an $8M rolling pipeline• Managed and mentored a team of 10, including new PM hires• Led the Project Management Community of Practice and delivered internal keynotes• Standardized project management tools, templates, and processes across departmentsDisclaimer:The views and opinions expressed in my LinkedIn posts and profile, as well as any article that I have published, are my own and not those of any of my current, previous, or future employers or LinkedIn. Any and all comments on my posts from respondents/commenters to my postings belong to, and only to, the responder posting the comment(s). I am not responsible or liable for any such comments.

Experience

1. Small Business Owner

   Molly\'s Herbals

   Jul 2025 — Present · Anderson Township, OH, US

   After acquiring the business with my husband from founder Molly Nolte, my focus has been on preserving the integrity of her handcrafted herbal formulas while modernizing operations to support growth and sustainability. My role spans strategic direction, e-commerce operations, customer experience, and product stewardship for the family business. At the heart of this work is a deep respect for holistic animal care and a commitment to helping customers care for their animals naturally—with transparency, empathy, and real-world practicality.Key areas of focus:• Business acquisition & transition planning• E-commerce operations & fulfillment• Small-batch product management• Customer experience & brand storytelling• Natural product education & community Builders

Education

• Trailhead by Salesforce

  Salesforce

• John Cook School of Business at Saint Louis University

  Certificate in Product Safety Management-Center for Supply Chain Management Studies at John Cook Sch, Product Safety Management

  2011 — 2011

• Northern Kentucky University

  BFA, Printmaking, Honors Minor

  1999 — 2004

• John Cook School of Business at Saint Louis University

  Advanced Product Safety Management Certificate Course- Center for Supply Chain Management Studies, Product Safety Management

  2015 — 2015

• Infosec

  PMP Certifacte (non-degree program), Project Management

  2017 — 2017

Skills

• Product Development
• Leadership
• Packaging
• Quality Assurance
• Project Management
• Management
• Strategic Planning
• Customer Service
• Manufacturing
• Cross-Functional Team Leadership
• Magento
• Product Management
• Process Improvement
• Training
• Ecommerce
• Consumer Products
• Continuous Improvement
• Team Building
• Team Leadership
• Quality Management
• Sourcing
• Supply Chain Management
• New Business Development
• Project Planning
• Negotiation
• Software Documentation
• Cost Reduction
• Regulatory Compliance
• Omnichannel Strategy
• Supplier Relationship Management
• Project Planning and Implementation
• Quality Control Inspection and Assurance
• Regulatory Affairs
• Process Mapping
• Creative Problem Solving
• Research
• Risk Management
• Strategic Sourcing
• Risk Assessment
• Procedure Development