Laura Nash
Senior Manager, Delivery Operations @Nava
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WORK HISTORY
Senior Manager, Delivery Operations @Nava
I work on internal delivery operations at Nava, using service design, research, and workflow design to make complex processes clearer and more efficient across the delivery lifecycle.Highlights• Design and improve delivery workflows across staffing, reporting, training, and operational processes• Talk with delivery operations stakeholders to understand how work actually happens and where it breaks down• Synthesize research and management data to identify bottlenecks and process gaps• Design and implement improved workflows using service design, content design, and automation tools• Partner with teams across Nava to support change, adoption, and feedback on new processes• Organize and improve delivery operations documentation and process assets• Improve the usability of delivery performance data for teams and leadership• Write plain-language documentation and support people as new workflows are rolled out
EDUCATION
Northwestern University
Bachelor's Degree
SKILLS
ABOUT LAURA NASH
I’ve worked in startups, federal agencies, global consultancies, and mission-driven orgs — and picked up useful tools from each one. That range helps me spot patterns, adapt quickly, and build systems that scale. It’s also taught me how to navigate just about any environment, whether scrappy, huge, slow, lightning fast, or highly regulated.I don’t just make things look good. I care about how products work, how they’re maintained, and how people find them. My background in information architecture, content strategy, and research means I think across levels of scale and design disciplines.I’ve led UX and content strategy for mobile subscriptions, large-scale websites, government platforms, and enterprise SaaS tools. At 18F, I managed a 30-person design team during a presidential transition. At GameClub, I shaped onboarding, identity, and engagement systems across 120+ mobile games. Before that, I worked across sectors (including health care, higher ed, B2B, and nonprofits) through agency and consulting roles.I’m a magpie for good ideas, and I steal from everywhere. I’ve taken tools and frameworks from game design, theater, puzzles, and everyday interactions — anything that helps simplify and communicate complexity.I’m looking for a team that values thoughtful systems, honest collaboration, and sharp questions asked at the right time.
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