Laura Durden

About Laura Durden

I am the Director of Emblematic Accounts at Inspirus, a leading employee engagement solutions provider, where I have been working for over thirteen years. I am a Certified Recognition Professional (CRP) and a Notary Public in Texas, with a master\'s degree in strategic communications and a bachelor\'s degree in computer science.My mission is to build and nurture trusted and long-lasting relationships with our clients, to deliver first-class service. I collaborate with our sales, advertising, and product development teams to best serve each client\'s needs and expectations, and to grow existing accounts while ensuring quality and cost-effective services. I also use the Clients for Life methodology to improve client retention and loyalty, and to communicate clearly and effectively.In addition, I have a strong background in strategic communications, computer science, and social media marketing, which enables me to engage in client assessment, discovery meetings, and solution development. I have developed strategic program recommendations, training materials, administrative processes, and demo environments, and I have supported the transition of programs from pre-sales through onboarding. I have also monitored product functionality, JIRA tickets, stories, and QA of program functionality.I am passionate and enthusiastic about improving operations and getting the job done right. I am exceptionally organized, multitasking, and prioritizing are my dominant strengths. I have clear writing and communication skills, and I value collaboration, contribution, and support.

Experience

1. Director of Emblematic Accounts & Vendor Manager

   Inspirus (a Pluxee company)

   Jan 2024 — Present · Fort Worth, TX, US

   As an Outsourcing Project Manager, I focus on ensuring that our agreements are not only met but continuously improved beyond the initial transition period.Key Activities- Continuously review pricing to ensure that the project scope is achieved- Develop and manage processes that guarantee all obligations are fulfilled and monitored- Conduct service audits and benchmarking to identify and implement improvements- Monitor and review security arrangements, ensuring that all changes are appropriately documented and tracked- Manage service provider risks while effectively overseeing and enhancing vendor relationships- Maintain all necessary documentation- Quickly address and resolve disputes and issues as they arise.is met.

Education

• University of North Texas

  Bachelor of Science (B.S.), Computer Science

  1989 — 1994

• Liberty University

  Master of Communication - MA, Strategic Communications

  2017 — 2019

Skills

• Photoshop
• Microsoft Office
• Technical Writing
• Dreamweaver
• Premiere
• New Business Development
• Account Management
• Solution Selling
• Saas
• Enterprise Software
• Social Media Marketing
• Web Design
• Customer Service
• Program Management
• Vendor Management
• Project Management
• Marketing
• Social Media
• Management
• Facebook
• Salesforce.com
• Databases
• Human Resources