Laura Illingworth

About Laura Illingworth

With over two decades of in-depth experience in dental and health care services, I stand as a seasoned Revenue Cycle Director committed to driving excellence in care quality and affordability. My expertise spans a wide range of areas: from office and treatment administration to intricate facets of billing operations, revenue collections, departmental reporting, audits, and the development of strategic policies. Additionally, I\'m adept at handling and executing multiple projects concurrently, ensuring they resonate with business goals and meet customer expectations.One of my significant contributions has been successfully implementation of grants aimed at promoting oral health integration into overall systemic health. Through these initiatives, I\'ve enhanced the reach and deliver of dental care in communities that previously had limited access. Furthermore, I spearheaded the transition of bringing billing in house, resulting in improved revenue management and significant cost savings. This move not only streamlined operations but ensured a tighter control over the financial process. My overarching goal is to utilized my vast knowledge in revenue cycle management, grant facilitation and in house billing strategies to bolster the growth and operational efficiency.

Experience

1. Director of Revenue

   Dso Group

   Nov 2023 — Present

   Recruited to repatriate revenue cycle operations from third-party outsourcing and architect a rapid financial turnaround across a multi-site dental enterprise. Scaled RCM infrastructure from 5 to 9 locations while managing $30M+ in annual revenue and building scalable systems positioned for growth to 40 sites. Reduced average AR days from 47–50 to 20 within three months, improved AR claims ratio from over 3.0 to 1.1 through process optimization, standardized workflows, and accountability, and reduced the percentage of claims exceeding 90 days from 25% to 6%—accelerating cash velocity and strengthening practice-level financial performance. Established enterprise credentialing standards across all providers and new locations, developed SOPs aligning clinical documentation with clean dental claims submission, and partnered with practice administrators and front-desk teams to ensure accurate patient intake, insurance eligibility, and revenue integrity across the organization.

Education

• Kirkwood Community College

  Associate of Science (A.S.), Science

  1987 — 1988

Skills

• Surgery
• Microsoft Office
• Coaching
• Team Building
• Management
• Appointment Scheduling
• Dental Assisting
• Strategic Planning
• Eaglesoft
• Public Speaking
• Leadership
• Microsoft Excel
• Hospitals
• Office Management
• Clinical Research
• Accounts Receivable
• Process Scheduler
• Microsoft Word
• Healthcare
• Dentistry
• Customer Service
• Cpr Certified
• Practice Management
• Healthcare Management
• Training
• Patient Education
• Hipaa
• Oral Surgery
• Treatment
• Dentrix