Laura Collins
Terraform Certified | 2X AWS certified | Python | Linux | Docker | Published Technical writer | Security+| A+
- Role
- Technical Services Specialist Iii at Abbott
- Location
- Charlottesville, US
- LinkedIn followers
- 500 followers
About Laura Collins
I am a Technical Services Specialist/Security Analyst and UVA Systems Engineering…
Experience
Technical Services Specialist Iii
Dec 2020 — Present · Charlottesville, VA, US
IT specialists in handling requests from three systems: RALS (US), Aegis (Europe) and RALSLink (US). Rapidly triage incoming issues to prioritize urgency and impact levels. Remotely resolve complex IT issues by establishing connections between analyzers, LIS system, middleware and automation system. Liaise with cross-functional hospital teams and IT specialists to identify root source of and resolve software defects. Evaluate documentation to ensure FDA compliance. Guide, train and coach team members on techniques for effective issue resolution, customer service and timeline adherence. Produce work instructions detailing corporate policies and procedure.
Education
University of Virginia
Masters
Keimyung University
English Language and Literature
San Francisco State University
Master’s Degree
California State University, Monterey Bay
Master’s Degree
University of Virginia
Ed.D
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