Laura Howard
Transforming teams, delighting stakeholders in the world of ERP | Advocate and Mentor for the Queer Community in the workplace and beyond
- Role
- Senior Technical Program Manager at MongoDB
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
About Laura Howard
Highly motivated and adaptable Program Management Professional with 20+ years of proven excellence across diverse industries. Expert in agile methodologies, transformation implementations, and customer engagement. Skilled in strategic initiatives, operational efficiency, and remote team collaboration. 15+ years of IT Service Management continuous improvement transformations, utilizing ITIL best practices. Areas of Expertise:Program Management: Agile Methodologies, Project Management, SDLC, ITIL/ITSM Implementations & TransformationsLeadership: Conflict Resolution, Influencing, Coaching, MentoringProcess Excellence: Kaizen, Six Sigma, Qualitative AnalysisTechnical Skills: ITIL V4, ITSM, Jira, Confluence, SmartSheet, SAP ERP, SAP S/4HANA, SAP Solution Manager Familiarity with: AWS, IaaS, SaaS, API’s, REST, Infrastructure architectureAdherence to: SOX compliance audit requirements and adherence to GDPR guidelines in data managementCareer Highlights:Successfully led migration to the Braze Marketing Platform for 90+ marketing campaigns, minimizing impact on teams.Managed $200M+ international acquisition projects, bringing business processes into a single ERP system, and improving supply chain and logistics functions globally through a single source of truth.Enabled business process improvements for SAP shared services, eliminating rework in configurations and integrationsEnhanced company maturity through effective leadership over a large scale Time-To-Market program, thereby, saving >$400K in manual testing hours and reducing rework by >95%.Successfully implemented and transformed Customer Centers of Excellence / Support Centers globally, reducing rework time by ~80%, reducing manual testing by ~80% and improving user satisfaction by ~60%
Experience
Senior Technical Program Manager
Oct 2023 — Present · New York, NY, US
Bringing my Program Management experience to help continue to develop best in class ways of working across our PMO, that are adaptive to the mission and values of MongoDB.Enhance the Agile framework to work for the teamsWorking with our amazing TechOps team to interpret our roadmaps into real life doable programs and projects, delivering innovative solutions.
Education
University of Warwick
Bachelor’s Degree
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