Laura Hopper
Programme Director @skyguide
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WORK HISTORY
Programme Director @skyguide
Zurich, CH
EDUCATION
The Open University
MBA, Technology Management
SKILLS
ABOUT LAURA HOPPER
I am a Senior Programme Manager/Director and Transformational Change Manager with over 20 years extensive experience in programme, change, transition and programme office management. In particular, I have delivered multiple large-scale complex programmes within multi-site, international organisations across a range of industries.My clients and employers have included: Skyguide (ANSP); TUI Aviation; easyJet; BP; British Airways; Marks & Spencer; Border Force; Serco; Prudential; Australian Government Selected Achievements:• Turned around a portfolio of financial IT projects for BP International impacting on employees in 70 countries, delivering improved disaster recovery capability and credit card interest savings of $40m a year.• Saved 25% of the costs of Serco’s India based customer services operation by delivering and implementing the results of a comparative competitive assessment and 35% for a subsequent, similar programme in the UK. • Reduced the costs of the UK Border Agency’s customer complaints operation by £15m while increasing satisfaction by 37%, the results of my new, implemented service strategy.• Successfully delivery of three work streams for one of the biggest civil infrastructure programmes in British history, British Airways relocation to Heathrow Terminal Five. Responsible for the transformational change programme for over 6,500 airline staff involving industrial relations, cultural change, organisation design, training and communications of new processes, technology, policies and ways of working.
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