Laura Jones
Senior Customer Success Manager @ Dexory | Autonomous Robotics | Strategic Account Management | Logistics | Supply Chain
- Role
- Senior Customer Success Manager at Dexory
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
About Laura Jones
I am a people passionate Client Services professional with a solid background in leadership, training, enablement, and quality assurance of staff. I enjoy strategizing and developing processes that enable teams to deliver exceptional client experiences. I strive to deliver strong collaboration to achieve quality results within a team and organization. I thrive best working alongside individuals who embrace change and creativity. I truly believe, employers who enable and empower their employees to be authentic will be guided to success.Areas of Expertise- Client On-boarding- Retention & Risk Assessment- Problem Resolution & Escalation- Customer Relations & Advocacy- Organizational Development- Performance Management- Recruiting & Hiring- Training & Development- Quality Assurance- Cross-Functional Collaboration- Project Management- Customer Success - Process Re-engineering
Experience
Senior Customer Success Manager
Feb 2026 — Present
Education
North Carolina State University
Bachelor’s Degree, Mass Communication/Media Studies
2001 — 2005
William Peace University
Undergraduate Studies
Skills
- Teamwork
- Supervisory Skills
- Sales Management
- Interpersonal Skills
- Analytical Skills
- Employee Training
- Coaching
- Hiring
- Communication
- Direct Sales
- Mentoring
- Presentations
- Time Management
- Quality Assurance
- Microsoft Word
- Team Leadership
- Account Management
- Salesforce.com
- Customer Retention
- Customer Service
- Team Building
- Management
- Microsoft Excel
- Training
- Customer Satisfaction
- Microsoft Powerpoint
- Microsoft Outlook
- Skilled Multi-Tasker
- Leadership
- Microsoft Office
- Sales
- Recruiting
- Staff Development
- Presentation Skills
- Problem Solving
- Cross-Team Collaboration
- Cross-Functional Collaborations
- Strategic Planning
- Employee Relations
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