Laura Gilmour
Senior User Experience Designer @Barclays UK
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WORK HISTORY
Senior User Experience Designer @Barclays UK
London, GB
As part of the Channels team, I create first-class online experiences across Barclays.co.uk, Online Banking and the Barclays app. Using the Double Diamond process on a range of projects to better understand our customers and their needs, I design concepts to improve existing pages and journeys whilst also delivering on business Currently working as the lead designer for the Barclays chat and chatbot services, working closely with product owners to produce conversation flows and prototypes, as well as working with the UI developer on the build of chat components Working as part of a sprint team creating concepts for the Barclays App and Online Banking, rapidly prototyping and testing with user researchers Designing a new contact triage tool for customers to find the most appropriate help with their query, feeding into the wider contact strategy and reducing demand on telephony services during the COVID-19 pandemic
EDUCATION
University of Kent
Bachelor of Science (BSc), Psychology
ABOUT LAURA GILMOUR
I’m a detailed and customer-focused UX professional with a passion for designing great digital experiences, with strong communication skills ensuring collaboration with both developers and stakeholders. With a keen interest in Psychology and consumer behaviour, I am naturally curious and enjoy taking ideas from concept through to wireframing, prototyping and DesignSketching, persona development, wireframing, high-fidelity design and prototyping, Interaction Design, Information Architecture, Conversation design ResearchData analysis (Google Analytics), usability testing (lab-based and virtual), AB testing, heuristic evaluations, journey mapping, competitor analysis ProjectsUX copywriting, understanding of HTML & CSS, project management using Trello, strong communicator, team-orientated
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