Laura M.
Mortgage Loan Officer (1743152) | RON & Notary Public (HH 643344) | Business Operations & Compliance Professional | FHA, VA, Conventional & Non-QM Loans | Process Improvement | CRM & Data Management | 407-761-9987
- Role
- Patient Care Coordinator at Walmart Specialty Pharmacy
- Location
- Orlando, FL, US
- LinkedIn followers
- 500 followers
About Laura M.
etail-oriented healthcare and financial services professional with a strong background in…
Experience
Patient Care Coordinator
May 2025 — Present · Orlando, FL, US
As a Patient Care Coordinator, I support patients navigating complex therapies by streamlining access to specialty medications and delivering high-touch service. Key responsibilities and achievements include:• Coordinated onboarding, benefits verification, and prior authorizations to ensure timely therapy initiation• Maintained consistent 100% performance on OnListen call audits, meeting all quality and compliance criteria• Utilized Connexus and Asembia1 platforms to manage patient cases, process authorizations, and track prescription workflows• Resolved access barriers by liaising with patients, prescribers, and payers to ensure continuity of care• Documented all interactions and case updates in pharmacy systems to maintain accuracy and compliance• Delivered compassionate support to patients with chronic and complex conditions, enhancing adherence and satisfaction• Collaborated with pharmacists and clinical teams to optimize patient outcomes and streamline operations• Stayed current on specialty drug programs, payer requirements, and evolving healthcare regulations
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