Laura Flynn

WORK HISTORY

EDUCATION

SKILLS

ABOUT LAURA FLYNN

I\'ve spent the majority of my career in b2b software sales & marketing and mostly in the client success function acting as a true working partner for and interfacing with department heads/C-suite executives at brands like Starbucks, lululemon, LUSH cosmetics, Petsmart, Aritzia, AMEX, Nike, Virgin Airways, the NFL, and the New York Times.From software start-ups to digital and creative agencies and most recently at large enterprises like Salesforce, the common thread through all of my professional experiences has been strategically equipping our clients with what they need to get the best possible result with our offering and ensure they grow/evolve/thrive as a long-standing customer. In other words, owning and growing the key relationships by connecting complex, intertwined organizations and product/service offerings. This has allowed me to develop the ability to lead difficult conversations, negotiations, or manage challenging dynamics. None of this would be possible if not for my genuine and authentic love of people and relationship-building. I am the orchestra leader bringing together cross-functional teams on both sides with an acute ability to find the right balance of everyone included in order to exceed expectations. I earn the trust of those I work with, both internally and externally, through empathy, active listening, advocacy, excellent communication skills, and knowing technology and business solutions are not a one-size-fits-all.I married that client-side “consultative” and “relationship-oriented” background with something I felt was lacking: true, in-the-trenches operational experience. I spent so much time advising and enabling our clients to do great business day-to-day and generate real-world results, I wanted to try it myself. Coming off my most recent role as Sr. Principal of Client Success at Salesforce and seeing the explosion of ecom as the growing sales channel for my enterprise clients, I had a unique opportunity to apply that knowledge firsthand to a sustainability-focused retail brand making the transition from brick and mortar to online.Similar to bringing big brands into the digital age, my current experience with Greenleaf has strengthened an area of business that has always personally excited me- change management and business evolution.