Laura Andrews

About Laura Andrews

I\'m a passionate and dedicated leader with 13+ years of experience in customer success, mental health advocacy, and higher education. I thrive in unstructured, fast-paced environments and love to build efficient processes and programs from the ground up. I am passionate about helping customers by authentically connecting with them through my strong relationship-building and listening skills.I am skilled in having constructive conversations, negotiating renewal contracts and upsells, cultivating customer satisfaction, and handling tricky situations with customers. Additionally, I earned the National Certified Counselor (NCC) credential and the Koru Mindfulness and Meditation Instructor certification, which enable me to provide effective and empathetic support to customers and colleagues alike!

Experience

1. Customer Success Manager

   Vanta

   Jan 2026 — Present

Education

• The University of North Carolina at Chapel Hill

  Bachelor of Psychology, Cognitive Science

• University of North Carolina at Greensboro

  MS, Counseling

Skills

• Student Leadership
• Student Counseling
• Student Affairs
• Threat Management
• Career Counseling
• Title Ix
• Residence Life
• Student Advocacy
• Public Speaking
• Mental Health Counseling
• Higher Education
• Psychotherapy
• Lgbt Community
• Suicide Intervention
• Sexual Violence
• Suicide Prevention
• Student Development
• Academic Advising
• Student Conduct
• Case Management
• Crisis Management
• Homeless College Student Support
• Program Evaluation
• Student Affairs Law & Policy
• Counseling