Laura Willig
- Role
- Director, Business Operations - Customer Service Excellence at Dow Jones
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
Experience
Director, Business Operations - Customer Service Excellence
Jul 2021 — Present
I currently lead our Customer Service Excellence (CSE) team. We are a people-focused department dedicated to improving our employees’ experience by focusing on three key areas: Communication, Connection, and Culture. By delivering transparent, clear, and timely communications, my team ensures our people are armed with the information needed to deliver best-in-class service to our customers. We create the space needed to nurture and facilitate belonging and help employees foster meaningful connections in our global, hybrid working environment. We strive for a culture of high performance and work to provide equitable access to resources and opportunities so our staff can invest in their own professional growth and development.
Education
Stockton University
Bachelors Degree
Skills
- Permanent Placement
- Consulting
- Technical Recruiting
- Screening
- Crm
- Interviews
- Screening Resumes
- Benefits Negotiation
- Internet Recruiting
- Talent Acquisition
- Networking
- Executive Search
- Sdlc
- Management
- Staffing Services
- Recruiting
- Applicant Tracking Systems
- College Recruiting
- Temporary Placement
- Enterprise Software
- Contract Recruitment
- Sharepoint
- Sourcing
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