Laura Droste

Team Manager E-commerce Operations @Springer Nature

Berlin, DE

Acting as an interface to colleagues from Customer Service, IT, Product Management, Marketing and Editorial with special regard to projects around optimisation and improvement of our webshops and sales processes Supporting the identification and resolution of technical issues in the webshops together with colleagues from the appropriate departments Managing projects from initiation to completion in areas where issues are larger, or a process needs to be optimised - always on the lookout for new projects to improve our workflows Quality assurance around new features and marketing promotions Managing subscription models (in own systems and Shopify)Leading improvement e-Commerce projects

University of Münster

Kulturwissenschaften

European-University Viadrina

Master of Arts (M.A.), Internationale und interkulturelle Kommunikation