Laura A. Dillivan

About Laura A. Dillivan

Social Worker and Qualified Intellectual Disabilities Professional bringing experience as…

Experience

1. Case Manager Isc, Llbsw, Qidp

   Conflict Resolution Training Inc

   Nov 2020 — Present · US

   Develops relationships and manages consumer participation within a network of HCBS providers, overseeing authorization, intake, contract budget, and retention activities- Conducts provider education and in-person field trainings to ensure compliance with Medicaid and HCBS regulations- Monitors provider satisfaction and resolved issues related to claims, service delivery, and compliance- Leads monthly, quarterly, and annual reporting to support regulatory compliance- Advocates for providers and consumers, serving as a liaison between providers, agencies, and regulatory bodies- Utilizes Electronic Health Records and claims systems to ensure timely and accurate documentation and payment- Coordinates with internal and external stakeholders to address operational shortfalls and improve service delivery- Manages a self-determined caseload of 43 individuals, ensuring quality standards and service levels were met.

Education

• Michigan State University

  Bachelor's

Skills

• Public Relations
• Account Management
• Management
• Team Building
• Strategy
• Social Media Marketing
• Business Development
• Market Research
• Program Management
• International Trade
• Sales Management
• Marketing Communications
• Leadership
• Selling
• Start-Ups
• B2b
• Entrepreneur
• Small Business
• International Business
• New Business Development
• Business Development Programs
• Business Networking
• Entrepreneurship
• Negotiation
• Sales
• Social Networking
• Nonprofits
• Recruiting
• Marketing
• Business Planning
• Strategic Planning
• Public Speaking
• Social Media
• International Relations
• Fundraising
• Marketing Strategy