Laura Olmedo

Senior Manager of Customer Success at Mertzcrew

Role: Senior Manager of Customer Success at Mertzcrew
Location: Orlando, FL, US
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

About Laura Olmedo

Experienced Event and Touring Labor Manager with a demonstrated history of working in the…

Experience

Senior Manager of Customer Success
Mertzcrew
Sep 2021 — Present · Orlando, FL, US
As a Senior Success Manager, I lead client success initiatives with a focus on long-term relationships, strategic support, and measurable outcomes. I serve as a trusted partner to clients, ensuring their goals are met through proactive engagement, deep product knowledge, and seamless coordination across teams. My role involves guiding clients through onboarding, optimizing their experience, and advocating for their needs internally to drive product improvements and service excellence.I analyze client health metrics and usage data to identify opportunities for growth and retention, and consistently deliver a high-touch human experience that turns customers into lifelong partners.

Contact information

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Work email
•••••@mertzcrew.com
Personal email
•••••@•••••.com
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Current company

Mertzcrew

Events Services · 58 employees · Founded 2001 · Orlando, United States

Mertzcrew empowers leading Live Event companies to book quality AV freelancers on their projects. You select the freelancers and negotiate the price. We take care of the contract, insurance, and administration. Flexibility Achieved! Use your favorite team, search thousands of AV freelancers, or broadcast gig details and have freelancers come to you. Mertzcrew will handle the contracts, freelancer payments, and Workers’ Comp insurance so you can focus on executing your project.

mertzcrew.com

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