Laura Carr
Senior Director, Provider Performance at Blue Cross Blue Shield of Massachusetts
- Role
- Senior Director, Provider Performance at Blue Cross Blue Shield of Massachusetts
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Laura Carr
Dynamic healthcare leader with a proven ability to drive innovation in healthcare delivery. Committed to developing solutions that improve the quality and efficiency of patient care. A champion for change with a unique blend of clinical experience and program development expertise. Adept at building cross-functional teams and fostering a positive work culture that drive results.Areas of Interest and Expertise:Value Based Care, Population Health Management, Quality, Safety, Behavioral Science, Shared Decision Making, Patient and Provider Engagement, Business Analytics, Healthcare Innovation, Program Development and Implementation, Care Transitions, Hospital and Ambulatory Care Redesign, Clinical Experience in both Inpatient and Primary Care, Lean Methodology, Team Building, Herding Cats and Righting the Ship
Experience
Senior Director, Provider Performance
Blue Cross Blue Shield of Massachusetts
Jul 2023 — Present
Drive the development and execution of our external facing provider engagement strategy for organizations in value-based contracts across Massachusetts that improve quality, patient experience, care outcomes, and reduce cost for over a million members.Key Achievements: • Developed provider engagement strategy for the company’s groundbreaking pay for health equity contracts aimed at eliminating inequities and driving further advancement in quality gap closure which was highlighted as best practice in the Value-Based Care Playbook by AMA and AHIP in April 2024. • Guided a 10% increase in screening completion through a provider collaboration text messaging campaign that promoted shared decision making for colorectal cancer screenings with a fourfold increase of members using a lower cost test. • Maintained 100% engagement in our payer/provider partnership program over the first two years with organizations committing to narrowly targeted measure-specific quality improvement efforts and data collection.
Education
Fitchburg State University
Master of Business Administration - MBA, Healthcare Management
Massachusetts College of Pharmacy and Health Sciences
PharmD
Bentley University
Executive Leadership Program
2021
Harvard T.H. Chan School of Public Health
Leadership Development to Advance Equity in Health Care
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