Laura Bernstein

Partner Success Center of Excellence│ Head of Indirect Customer Success Management - North America

Role
Head of Indirect Customer Success Management - North America at SAP
Location
Charlotte, NC, US
LinkedIn followers
500 followers

About Laura Bernstein

Accomplished executive and people-first leader with a focus on connecting hearts and…

Experience

  1. Head of Indirect Customer Success Management - North America

    SAP

    Jan 2025 — Present · US

    Lead a team of Partner Success Executives who work with SAP Resellers to help customers adopt and leverage SAP technology to drive meaningful business transformation.

Education

  • Saginaw Valley State University

    B.S., Computer Information Systems

    1989 — 1993

  • Northwood University - DeVos Graduate School

    MBA, Corporate Strategy, Organizational Development, HR Management

    1996 — 1999

  • Drake University

    M.A., Adult Learning Organizational Performance

    2008 — 2009

  • Drake University

    Doctor of Education, Educational Leadership and Administration

    2010 — 2013

Skills

  • Training Delivery
  • Talent Management
  • Learning Management
  • Organizational Development
  • Human Resources
  • Organizational Learning
  • Learning Management Systems
  • Organizational Effectiveness
  • Team Building
  • Management
  • Workforce Planning
  • Training
  • Human Capital
  • Process Improvement
  • Executive Coaching
  • Workshop Facilitation
  • E-Learning
  • Instructional Design
  • Needs Analysis
  • Performance Improvement
  • Global Strategy
  • Instructor-Led Training
  • Leadership
  • Leadership Development
  • Strategy
  • Succession Planning
  • Strategic Planning
  • Coaching
  • Career Development
  • Program Management
  • Change Management
  • Performance Management
  • Employee Engagement
  • Blended Learning
  • Adult Education
  • Staff Development
  • Culture Change
  • Personnel Management
  • Business Strategy
  • Entrepreneurship

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Laura Bernstein — Head of Indirect Customer Success Management - North America at SAP in Charlotte, NC, US | Unifers