Laura Albarracin
Channel Analyst @EventConnect
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WORK HISTORY
Channel Analyst @EventConnect
London, ON, CA
As a Bot Manager, I specialize in building solutions on Ada, a powerful conversational AI model within the GPT (Generative Pre-trained Transformer) framework. Leveraging Artificial Intelligence, I develop and optimize our Virtual Assistant, Ada chatbot, to deliver efficient and accurate responses. I analyze user behavior, gather feedback, and employ continuous improvement strategies to enhance the chatbot\'s performance and provide an exceptional user experience and costumer success journey.Completing, tracking and reporting support tickets through CRM system and analyzing datafor operational efficiencies.Manage efficiency, effectiveness and overall quality of the Zendesk platform and workspace.
EDUCATION
Polit��cnico Grancolombiano
Comunicadora social y periodista
Universitat Autònoma de Barcelona
Master's degree
Fanshawe College
Interactive Media Design
Pontificia Universidad Javeriana
Ciencia Política
SKILLS
ABOUT LAURA ALBARRACIN
As a digital strategist and communications advisor, I leverage my expertise in user-centered methodologies and project management to drive digital success. With a Master\'s Degree in Business Communications and over 8 years of experience, I bring a deep understanding of effective communication, teamwork, and achieving business goals. As a developer, digital content publisher, and event planner, I combine technical skills with a passion for creating engaging online experiences. I excel as a content manager, ensuring seamless execution and impactful results. With a strong focus on user experience, I deliver customer-centric solutions that drive business growth. Let\'s connect to explore how my skills as a digital strategist can contribute to your organization\'s success
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