Laura Zook

About Laura Zook

For 20+ years, I have been developing and implementing innovative, progressive sales and operations solutions for the retail industry. Retail has and still remains my biggest passion, and helping others feel beautiful about themselves is an internal reward I cherish.My core leadership strength is utilizing my blend of building solid customer relationships and high-performance teams and leadership skills to challenge the status quo, approaching challenges, and creating solutions that inform decision making and drive value-added outcomes resulting in relevant and meaningful change, increasing the profitability of the company. I recognize that culture can make (or break) any company, so I prioritize leading with integrity, passion, and excellence. I believe in working hard and smart, empowering my team to be the best version of themselves while having fun along the way.KEY CAPABILITIES Sales & Operations Leader: Award-winning Retail Management Executive, winning 15 awards in seven years for Payroll Management and Operations Excellence. Recognized as one of the top three District Managers for seven consecutive years, exceeding KPI performance metrics in payroll, alterations store-branded credit cards, preservation kits, and customer service. Customer Relationship Management: Develops solid customer relationships based on trust, respect, and a strong knowledge of the retail business and competitors. Strategic Planning: Builds strategic roadmaps; identifies mission and vision; establishing timelines; monitoring progress; identifying data sources and the individual(s) responsible for executing each strategy. Team Building & Talent Development: Mentors and coaches staff; providing professional development opportunities for career advancement; developing high-performing staff; and turning around under-performing teams. My heart and passion lie in supporting my customers and company, leading and mentoring people, and providing an exceptional customer experience. I give it my all and get great satisfaction from positively impacting the lives of others every day.Laura D. Z••••••••@gmail.com

Experience

1. Area Manager

   The Joint Chiropractic

   Jul 2021 — Present · Tucson, AZ, US

Skills

• Visual Merchandising
• Hiring
• Retail Sales
• Profit
• Training
• New Store Openings
• Retail
• Time Management
• District Management
• Loss Prevention
• Store Management
• Strategic Human Resources Leadership
• Merchandising
• Customer Service
• Driving Results
• Inventory Control
• Sales