Laura White

About Laura White

Dynamic and results-driven leader with extensive experience in operational strategy…

Experience

1. Supervisor, Emotional Wellbeing Management Consultation

   Optum

   Oct 2016 — Present

   Workplace Solutions leader provides strategic leadership to a team of licensed and master’s-level behavioral health professionals who deliver telephonic counseling, workplace consultations, and critical incident response services. This role oversees the daily operations of the Management Consultation (MC) and Critical Incident Response Service (CIRS) teams, ensuring high-quality service delivery aligned with clinical standards and organizational goals. As a subject matter expert, the leader offers consultation to organizational leaders and handles escalations involving risk, safety, mandated reporting, and customer concerns. A key aspect of the role involves collaborating with clients to proactively address workplace incidents and employee management challenges, while also leading vendor relations and account management to ensure service alignment. The leader engages in customer-facing activities to enhance services such as management referrals, training, and employee engagement initiatives. Additionally, the role includes monitoring team performance, analyzing data, coordinating onboarding and training, scheduling team activities, and supporting quality improvement efforts. The leader serves as a central point of contact for account-related matters and works closely with the Account Management team to support workplace solutions and resolve client concerns.

Education

• George Mason University

  Bachelor of Science (BS), Industrial and Organizational Psychology

  1982 — 1984

• The George Washington University

  MA, Counseling

  1987 — 1989

Skills

• Executive Coaching
• Employee Training
• Workshop Facilitation
• Healthcare
• Personal Development
• Teaching
• Entrepreneurship
• Family Therapy
• Treatment
• Psychology
• Adults
• Group Therapy
• Public Speaking
• Counseling
• Adolescents
• Clinical Research
• Mental Health Counseling
• Psychotherapy
• Therapists
• Career Counseling
• Training
• Organizational Development
• Staff Development
• Coaching
• Leadership Development
• Couples
• Mental Health