Laura White
- Role
- Technical Writer at RainFocus
- Location
- Lehi, UT, US
- LinkedIn followers
- 500 followers
About Laura White
Seasoned online publishing professional with 10+ years of experience in technical…
Experience
Technical Writer
Nov 2019 — Present
Rapidly pivoted from supporting in-person events to virtual events.• Kept implementation teams ahead of rapidly evolving features through weekly product trainings and detailed documentation.• Ensured technical accuracy of trainings and documents via product testing, Jira Kanban boards, and interviews with product owners, testers, and implementation analysts.• Eased technical consultation requests by providing detailed product sheets and configuration instructions for 25 standard integrations.• Provided JSON code strings and detailed instructions for configuring key event components.• Acted as a liaison between Product and Services teams to ensure new features were usable as soon as they were created. Surfaced issues as they became visible between the two teams.
Skills
- Software Development Life Cycle (Sdlc)
- Sgml
- Captivate
- Confluence
- Microsoft Excel
- Excel
- Content Management Systems (Cms)
- Cascading Style Sheets (Css)
- Photoshop
- Mysql
- Unix
- Html
- Editing
- Word
- Microsoft Office
- Software Documentation
- Research
- Jira
- Outlook
- Dreamweaver
- Linux
- Css
- Powerpoint
- Microsoft Word
- Content Management
- Publishing
- Microsoft Powerpoint
- Cms
- Web Design
- Online Publishing
- Spanish
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