Laura Wells
Senior B2B Community Manager
- Role
- Senior Community Manager at Suki
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Laura Wells
Experienced Community Manager and Marketing Leader with over 15 years of expertise in customer community building, relationship management, marketing, business development, and program management. I have a proven track record of driving growth and engagement through innovative strategies, team collaboration, and effective leadership.My focus is on building strong, lasting relationships with clients and stakeholders, leading successful marketing initiatives, and managing cross-functional teams to deliver impactful results. I am passionate about developing communities that enhance customer experience, support sales teams and product development, and drive organizational success.Specialties: Relationship Management, Community Management, Innovation, Client Service, Program Management, Marketing Strategy, Leadership, Team Building, Sales Support.
Experience
Senior Community Manager
Jun 2024 — Present
Develop and implement a strategy to formalize and manage a dynamic user group for our SAAS-based healthcare platform. My goal is to create a scalable framework that fosters consistent and actionable customer feedback, driving faster product enhancements and continuous improvement.Key responsibilities include-Organizing and facilitating user group meetings to ensure meaningful engagement and insights-Managing seamless communication with members to maintain strong relationships and encourage ongoing collaboration-Enhancing the overall user group experience, ensuring it provides value to both customers and internal teams.This initiative not only contributes to product innovation but also strengthens customer loyalty and satisfaction.
Education
Isenberg School of Management, UMass Amherst
BBA, Marketing, Information Technology
2001 — 2005
Skills
- Management
- Analysis
- Sales
- Strategy
- Product Marketing
- Crm
- Program Management
- Team Leadership
- Leadership
- Competitive Analysis
- Contract Negotiation
- Sales Management
- Salesforce.com
- Social Media
- Marketing Strategy
- Marketing
- Lead Generation
- Sales Operations
- Customer Retention
- Market Research
- Strategic Partnerships
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