Laura Tagliaferri

Product Manager Digital Service & Support @Brainlab

Munich, DE

Push Digital Service @Brainlab: Come up with new digital Service offerings and improve the Digital Service Customer Journey- Launch a Customer Portal (Responsible from concept to implementation)- Interface to enabling database projects like Installed Base, Salesforce, Customer Identification- Digitalization of Customer facing Service Processes- Position digital Service offerings along the Customer Journey- Actively learning about data driven decision making in Product Management- Launched a Chatbot and incrementally improving it- Marketing for Brainlab Connected Care

Université Lumière Lyon 2

Master's degree, Marketing and Strategy (Études et Conseil en Stratégie et Marketing, ECOSMA)

Universität Passau

Bachelor's degree, International Cultural and Business Studies (ICBS) / Kulturwirtschaft

Universidad de Santiago de Chile

Exchange semester in the framework of B.A. International Cultural and Business Studies (ICBS), Business Engineering : Faculty of Business and Administration