Laura Sylvester-Smith
Customer Experience Director @Lightspeed Broadband
Stamford, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Jan 2025 — Present
Customer Experience Director @Lightspeed Broadband
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Peterborough, GB
EDUCATION
2011 — 2014
Durham University
Bachelor's Degree, Psychology (BSc)
SKILLS
PowerpointMicrosoft ExcelCredit CardsFinancial ServicesStatistical Data AnalysisPrince PractitionerEnglishExperimental DesignMicrosoft WordMac OsWindowsProcess ImprovementProject ManagementPsychologySocial MediaAgile & Waterfall MethodologiesBusiness AnalysisStrategyData AnalysisResearchEmployee EngagementAccess DatabaseSpssCustomer ServiceMicrosoft OfficeTeamworkCompanies HouseProject Delivery
ABOUT LAURA SYLVESTER-SMITH
I’m passionate about delivering customer-centric process improvements to optimise both cost and quality. I have successfully delivered multiple projects and process improvements, primarily through data and analytics, effective stakeholder management and a proactive approach to identifying and mitigating risks.
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