Laura Stein
Program Manager, Strategic Insights & Enablement @Nordstrom
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WORK HISTORY
Program Manager, Strategic Insights & Enablement @Nordstrom
Tampa, FL, US
Support successful execution of initiatives through application of best practices, cross-functional collaboration, and drive alignment to deliver value to the Customer Insights & Analytics organization and company strategies.
EDUCATION
Central Piedmont Community College
Web Design, Media Design Certificate
Stanford University
Certificate Computer Science 101
University of Central Florida
Bachelor of Arts (B.A.), Interpersonal Communications
University of North Carolina at Charlotte
Web Design Certification
SKILLS
ABOUT LAURA STEIN
Results-driven CX Program Manager with 5+ years of experience managing VoC platforms, optimizing survey programs, and delivering actionable insights to drive customer satisfaction. Proven expertise in Medallia, and XM Discover, with strong skills in dashboard development, text analytics, and cross-functional collaboration. Adept at implementing innovative solutions to improve customer journeys. Continuous career growth has been achieved through mentoring, adding value, and leadership development.
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