Laura Spiller
- Role
- Senior Business Analyst, Business Consultant Analyst Lead at Kaiser Permanente
- Location
- Aurora, CO, US
- LinkedIn followers
- 500 followers
About Laura Spiller
I am an accomplished business analyst with extensive experience providing the leadership,…
Experience
Senior Business Analyst, Business Consultant Analyst Lead
Jun 2014 — Present
Identify opportunities for increasing business efficiency through improved manual and automated process systems. • Coordinate the development of comprehensive business cases with cost, service, and benefit dimensions of proposed projects used at the management and executive levels and the identification, analysis, and solution of complex claims issues. • Work in collaboration with the National Claims team to identify issues and areas of opportunity. • Accountable for tracking, monitoring, and reporting the results of changes in configuration to the senior management team. • Serve as a liaison between teams across multiple regions and program offices, including benefits and provider configuration. • Consult on the integration of application systems into the production environment regarding all possible implications. • Proactively monitor and analyze claims intake patterns and intra-day and inter-day activities, making adjustments as needed to ensure optimal productivity and efficiency. • Review examiner performance, absences, trainings, and meetings in preparation for daily meetings with the senior leadership team to discuss daily and monthly goals. • Hold a key role in providing second-tier escalation of technology issues if systems impacting workforce planning are not functional.
Education
University of Colorado Boulder
General Studies
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