Laura Sofia-Polito

WORK HISTORY

EDUCATION

SKILLS

ABOUT LAURA SOFIA-POLITO

A motivated self-starter with 20 years of experience in residential mortgage banking with a reputation for a high quality and accurate work product. Trusted by Sr. Executives to lead high-stakes projects and strategic initiatives. Ability to quickly identify operational risk and create meaningful solutions for both internal and external customers. Consistently create first-rate presentation materials and deliver to intended audience with clarity and confidence.Notable recent accomplishments:• Oversaw the Quality Control processes for Pre and Post Closing QC as well as Repurchase Risk/Problem Loans for a large non-bank lender comprised of four Retail and two Wholesale business units.• Developed QC Dashboard in Tableau to evaluate Underwriters\' loan quality for all divisions. Included multiple custom metrics and visuals to identify trends and aid in creating targeted coaching for specific Underwriters and Divisions.• Created custom Pre-Funding QC audit questionnaire in ACES software utilizing loan-based and answer-based criteria resulting in significant cost savings and increased auditor efficiency.• Provided ongoing mentorship to direct reports resulting in 4 promotions and 2 individuals transitioning to leadership roles.• Created internal department reference documents and conducted multiple calibration exercises to enhance consistency in defects issued and defect severity levels.• Successfully led team through unexpected challenges including the global pandemic, a companywide security breach and two acquisitions of other large non-bank lenders.• Built and maintained strong relationships with company peers and outside entities including FNMA, Freddie Mac, HUD/FHA, VA, outside auditors, servicers and vendors.