Laura Siddals

Group Lead for Customer Success @Mears Group PLC

Derby, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Feb 2015 — Present

Group Lead for Customer Success @Mears Group PLC

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Directly reporting to the Group Director of Marketing, Communications and Customer Success to deliver a strategic service to protect and enhance the Mears brand, positioning Mears as a socially responsible business, a leading housing solutions provider and a great place to work. Responsible for leading on and developing our strategic customer projects, guiding strategy, influencing, and developing people to enable a culture for everyone at Mears to deliver a market-leading and trusted service to all our customers and clients.

SKILLS

CreditProject PlanningRelationship ManagementLeadershipCustomer AdvocacyCommercial BankingCustomer ExperiencePortfolio ManagementCommercial LendingCredit AnalysisCustomer Experience DesignCustomer Experience ManagementCustomer JourneysStakeholder ManagementLoansRetail BankingCredit RiskProject DeliveryCross SellingRisk ManagementVoice of the CustomerProject ManagementCustomer ServiceStrategyCollaborative Problem SolvingStakeholder EngagementRoot Cause AnalysisNew Business DevelopmentPrivate BankingComplaint InvestigationsBankingManagementStrategic PlanningFinancial Services

ABOUT LAURA SIDDALS

With a strategic vision for service excellence, my tenure as Group Lead Customer…

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Laura Siddals — Group Lead for Customer Success at Mears Group PLC in Derby, GB | Unifers