Laura Miller

Vice President, National Claim Closure Solutions Leader @WTW

Atlanta, GA, US

Support and enhance sales efforts through development of RFP responses; define deliverables, build claim services team, develop claim sales value propositions and attend oral RFP presentations as technical subject matter expert. •Decrease client’s overall cost of risk by creating, negotiating, and implementing program changes and enhancement.•Deliver creative solutions to client claim issues through analysis of losses and claim program management.•Develop Performance Guarantees.•Renegotiate TPA contracts for pricing and terms.•Conduct, negotiate and implement TPA selections.•Perform claim audits including claim closure projects, best practice and performance guarantee audits.•Create tailored client and adjuster training programs.•Service as client advocate to include settlement and reserve consultations, claim reviews, carrier/TPA liaison.