Laura Menchyk
Manager, Strategic Customer Services @Duquesne Light Company
Signup · Get unlimited contacts
WORK HISTORY
Manager, Strategic Customer Services @Duquesne Light Company
Pittsburgh, PA, US
Manage portfolio of the largest 250 commercial and industrial (C&I) customers who make up the largest revenue and usage across DLC’s service territory• Provide sound operational and financial advice to promote positive customer and employee experience to drive operational excellence and meet business needs• Direct a high-impact team of six individual contributors, maintain a supportive and safe environment while fostering inclusion and professional development opportunities• Oversee CRM tool to expand growth and engagement of all partners; increase reporting, tools and marketing campaigns• Transform the C&I experience as SME and leader on projects and initiatives, such as the Customer Centricity and New Products & Services Imperatives• Led departmental re-structure to improve efficiency, promote strategic customer executives as true energy partners, and leverage executive level relationships to expand DLC\'s impact within the business community
EDUCATION
Clemson University
MAT
Denison University
Bachelor of Arts
SKILLS
ABOUT LAURA MENCHYK
Strategic results-drive professional with demonstrated success elevating operational…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.