Laura Melanson
Customer Success Manager @Enlivenhealth
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WORK HISTORY
Customer Success Manager @Enlivenhealth
Manage a portfolio of key retail pharmacy and health system accounts, ensuring high customer satisfaction. • Develop and execute strategic account plans, achieving revenue targets and growth objectives. • Collaborate cross-functionally with sales, marketing, and product teams to deliver tailored solutions. • Analyze market trends to identify opportunities for business expansion and service improvement.
EDUCATION
Middlesex Community College
Associate's degree, Business Administration and Management, General
SKILLS
ABOUT LAURA MELANSON
20+ years’ experience in various aspects of healthcare software and services solutions including leading clinical operations, client services and product management with a keen focus on achieving business results• Strong familiarity with healthcare regulations, JIRA, Agile methodology, HL7, Cognos, Tableau and interface engines• Familiarity with SQL queries• Strong client relationship building skills and excellent track record of maintaining existing client base• Led and mentored by example with contagious enthusiasm to continually improve healthcare by delivering quality software and service solutions• Outstanding communications and presentation skills including presentation development and public speaking talent• Personal credibility, integrity, accountability, highly motivated, resourceful, proactive and solutions oriented• Passionate about healthcare success; committed to delivery excellence and drive for results• Led the successful growth of a formerly unstable and underperforming product increasing sales 500% and becoming #1 in KLAS• Strong analytical and critical thinking capability
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