Laura McCaughan
Customer Success Manager, Enterprise @Omada Health
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WORK HISTORY
Customer Success Manager, Enterprise @Omada Health
Manages a book of 13-15 enterprise clients lives+) in addition to 2 Jumbo lives +) sized clients- 93% retention rate- Leverages internal data to report on enrollments, engagements and outcomes on QBRs + ABRs- Strategizes with Account Executives for upsell conversations to enhance product offerings and increase revenue - Led a large company wide project alongside our clinical team on claims analysis with 3rd party vendor for a enterprise strategic client - Drives retention and renewal by partnering closely with brokers and alliances - Collaborates closely with marketing and sales for client strategy and renewal - Partners with internal enablement team on Salesforce initiatives for customer success team - Leads account strategy by developing strategic plans and identifying opportunities for growth
EDUCATION
West Chester University of Pennsylvania
Bachelor of Science (B.S.), Kinesiology and Exercise Science
ABOUT LAURA MCCAUGHAN
I am a highly motivated and progress-focused Enterprise Customer Success Manager with 9+ years of experience in a customer relationship role. Skilled in Microsoft Office products, sales, leadership, client management, and customer service. Excellent written and oral communication skills with a focus on creating an exceptional customer experience.
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