Laura McCamlie
Senior Vice President, Operations Delivery & Strategy @Hiscox USA
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WORK HISTORY
Senior Vice President, Operations Delivery & Strategy @Hiscox USA
US
Accountable for the strategic transformation and reengineering of operating models to drive scale, efficiency, and reduced cost to serve. Leads the Operations Delivery function, encompassing the contact center and the full spectrum of sales, service, billing, and operational support.Focused on driving operational excellence at scale, placing customers and their advisors at the center of every decision. Partners cross-functionally to deliver seamless experiences, optimize performance, and enable sustainable growth across the organization.Key areas of impact include:• Leading transformation initiatives that simplify workflows and enhance operating leverage• Embedding performance-driven culture and continuous improvement practices• Delivering measurable improvements in service quality, cost efficiency, and advisor enablement• Building empowered, data informed teams that deliver against customer and growth objectives
EDUCATION
Falkirk College
Accounting and Business/Management
Purdue University
Postgraduate , Digital Transformation
The University of Edinburgh
LEAN Six Sigma
ABOUT LAURA MCCAMLIE
As Senior Vice President of Operations Delivery & Strategy at Hiscox USA, I focus on the strategic transformation of operational models to enhance scalability, efficiency, and cost optimization. I am responsible for leading the Operations Delivery function, which includes managing the contact center and overseeing sales, service, billing, and operational support. My efforts prioritize customer-centric decision-making and fostering operational excellence to support sustainable organizational growth. With over five years of experience in change initiatives, enterprise portfolio management, and business case preparation, I work collaboratively across teams to simplify workflows, improve operating leverage, and embed performance-driven strategies. By aligning processes with strategic goals, I aim to create resilient and agile organizational culture while ensuring impactful and seamless customer experiences.
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