Laura Masterman

Customer Success Manager Project Manager @Cohere Beauty

Phoenix, AZ, US

Lead end-to-end project management for high-profile beauty accounts, overseeing product development and manufacturing for a diverse range of SKUs such as shampoos, conditioners, serums, and skincare products.Manage full lifecycle of projects from initial client brief and formulation through production, packaging, and on-time delivery, ensuring alignment with brand standards and regulatory compliance.Coordinate cross-functional teams including R&D, supply chain, production, and quality assurance to meet tight deadlines and client expectations.Successfully execute purchase orders valued up to $1M+, maintaining profitability and ensuring budget adherence across multiple concurrent projects.Serve as the main point of contact for client communications, status updates, and issue resolution, building long-term relationships and driving repeat business.Track project timelines, manage risk, and implement process improvements to streamline production workflows and increase operational efficiency.

Florida International University

Bachelor of Arts - BA, Sustainability Studies

Project Management Institute

Project Management Professional, Project Management